Customer Service Coordinator

Since 2003, EOSi (Environmental Operating Solutions, Inc.) an Axius Water company, has been committed to Empowering Clean Water® and has led the industry in helping its customers to comply with increasingly stringent discharge regulations for nitrogen, phosphorous, selenium and perchlorate contamination. EOSi builds long-term partnerships with its customers by providing complete treatment solutions that typically include its proprietary, environmentally sustainable MicroC® supplemental carbon products, process monitoring and control systems, and highly qualified process engineers, who provide on-going technical support. EOSi’s goal is to ensure its customers maintain environmental permit compliance at the lowest possible cost.

As a result, EOSi’s team of 40+ employees have become the #1 provider of supplemental carbon programs to the U.S. water treatment industry, serving more than 500 customer sites from a network of 20 manufacturing sites across the U.S.

Position:

EOSi is looking for a Customer Service Coordinator. This role is a full-time exempt position reporting directly to the Director of Operations and operates within the EOSi headquarters located in Pocasset, Massachusetts.

Key Responsibilities for the Customer Service Coordinator:

 Order Processing & Logistics

• Enter and process customer orders in the ERP system with accuracy and attention to detail.
• Coordinate delivery logistics, including communication with vendors, freight scheduling, and ensuring pre-payment requirements are met.
• Maintain basic knowledge of inventory practices to support operational planning.

Customer & Sales Support

• Set up new customers in ERP and CRM systems, including obtaining tax documents and other relevant documents.
• Partner closely with the Sales team to align order status, customer expectations and delivery timeline.
• Assist with order-related issues by documenting incidents, tracking resolutions and supporting corrective actions.

Operational & Administrative Support

• Provide AR/AP support for Operations-related transactions as needed.
• Perform accurate data entry across orders, inventory and quality control records.
• Triage inbound calls, capture necessary details and direct inquires appropriately.
• Other duties as assigned.

Qualifications

• Associates or Bachelor’s Degree required.
• 1–2 years of customer service, operations, administrative, or related experience preferred (internships considered).
• Strong interpersonal skills with a professional, team-oriented approach.
• Ability to multitask, prioritize, and work effectively in a fast-paced environment.
• Excellent written and verbal communication skills, with strong attention to detail.
• Proficient in Microsoft Office Suite (Outlook, Word, Excel).
• Experience with CRM systems (e.g., Salesforce) is a plus.
• Experience with ERP or business management software (e.g., Epicor) is a plus.

Requirements

• Working in an onsite setting

• 2+ years of work experience with Customer Service

• Associate's Degree

Email resume below or apply directly on LinkedIn here